Project documentation

Law and regulations can form part of the input material for a technical writer where they need to be taken into account in policy and procedures, or guidelines. For example, incorporating data governance requirements into a user manual for business administrators.
Sometimes, law and regulations need to be communicated to an audience. For example, communicating strata law changes to people that live in an apartment complex.

Considering the written and spoken points of information and knowledge storage within a business unit can give insight into how information and knowledge flows - and how it could flow more smoothly.

• Offering more clarity in communications helps build value for businesses by

• imparting efficiencies to business process

• reducing repetition

• reducing search times

• building better working relationships

• supporting company or organisational culture to grow through communication of its values and purposes

Education is a specialist subject area and includes concepts such as horizontal and vertical equity. Working with government educational systems can involve looking at how and why staff are allocated to schools, what principles are used, and how different localities are accommodated for.

User manuals can incorporate

• background information

• policy, procedures, and guidelines

• explanatory material

For long pieces of work a five step method is used to design a document architecture and then develop and create accurate content.

Website content is a particular format of content, that is usually presented to people in short and succinct bites of information. It’s visually compelling to incorporate easily digestible text with graphics.

Our business always take a user-centred approach. Knowledge has to be useful: the end user needs to access it easily, understand it without problems, and use and apply it effectively. They can then share their knowledge. Incorporating user experience means utilising conversations and interviews, undertaking surveys, or using other formal UX methods as appropriate per project.